– Win $1000 Gift Card – Take Ross Survey

Rosslistens survey is a customer satisfaction survey conducted by Ross Dress for Less, a retail clothing store chain in the United States. They value your feedback on your recent shopping experience at Ross.

To participate, customers need to visit the website, enter the 15-digit receipt number from their recent Ross purchase, and answer a series of questions about their shopping experience. The survey typically takes around 3 minutes to complete. There’s also an alternative mail-in entry method available for those who wish to enter without making a purchase or completing the survey online.

How to take the Rosslistens survey

Why You Should Participate in the RossListens Survey

Participating in the RossListens survey is a simple process that allows you to provide feedback on your shopping experience at Ross Stores. Follow these steps to complete the survey and enter for a chance to win a gift card:

  • State that a 15-digit number from a recent Ross receipt is required to begin.
  • Instruct visitors to visit the Rosslistens survey website:
  • Briefly explain that the survey will ask questions about their recent Ross shopping experience.

3. Optional: Incentives

  • You can mention the chance to enter a sweepstakes for a prize (like a $1000 shopping spree) upon survey completion, but be sure to clarify the eligibility requirements (e.g., 18+, US resident).

4. Privacy Assurance

  • Briefly state that Ross values customer privacy and their information will be used for survey purposes only.

Winners are selected randomly from all eligible entries, and they are notified via phone or email within 30 days. For those who want to see a list of winners, they can request it by sending a self-addressed, stamped envelope to Ross Dress for Less, Attn: Store Ops, 5130 Hacienda Drive, Dublin, CA 94568​.


  • Improved Products and Services: “Your feedback helps us understand what you need and want. By taking this survey, you’ll be directly contributing to shaping the future of [your product/service].”
  • Enhanced User Experience: “We’re always looking for ways to make your experience better. Your insights from this survey will help us improve [specific aspect of user experience, e.g., website navigation, checkout process].”
  • Better Problem-Solving: “Do you have frustrations or suggestions? This survey is your chance to tell us! Your feedback will help us identify and address any issues you might be facing.”
  • Direct Impact: “The results of this survey will be used directly by [decision-makers] to make improvements that benefit you.”
  • Win-Win Situation: “By taking a few minutes to share your thoughts, you’ll be helping us improve, and you’ll be helping yourself have a better experience in the future.”

Analysing Customer Feedback 

1. Collection of Customer Feedback

  • Surveys: Utilize surveys like RossListens to gather structured feedback. Surveys can be sent via email, embedded on websites, or provided at the point of sale.
  • Social Media: Monitor social media platforms for direct mentions, comments, and messages about your brand.
  • Review Sites: Analyze reviews from sites like Yelp, Google Reviews, and product-specific platforms.
  • Customer Service Interactions: Collect feedback from customer service interactions, including emails, chat logs, and phone call transcripts.

2. Processing Feedback

  • Data Aggregation: Gather all feedback into a central database. Tools like CRM systems can help aggregate and organize feedback.
  • Categorization: Categorize feedback into themes such as product quality, customer service, pricing, and user experience. This helps in identifying common issues and areas of improvement.

3. Analysis Techniques

  • Quantitative Analysis:
    • Statistical Analysis: Use statistical methods to analyze survey results. Calculate metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
    • Trend Analysis: Identify trends over time to see how customer perceptions change. This is useful for tracking the impact of changes in products or services.
  • Qualitative Analysis:
    • Text Analysis: Use text analysis tools to process open-ended feedback. Natural Language Processing (NLP) can help identify sentiment and common themes.
    • Sentiment Analysis: Determine the sentiment behind customer comments. This can be positive, negative, or neutral and helps gauge overall customer satisfaction.

4. Interpreting Results

  • Identify Key Issues: Look for recurring issues and prioritize them based on frequency and impact on customer satisfaction.
  • Customer Segmentation: Segment feedback by customer demographics or purchase history to understand specific needs and preferences of different customer groups.
  • Root Cause Analysis: Dive deeper into the feedback to understand the root causes of common issues. This helps in designing effective solutions.



1. What is the RossListens Survey?

The RossListens survey is a customer satisfaction survey conducted by Ross Stores to gather feedback from their customers. It aims to improve the shopping experience and services offered by Ross Stores. Participants are entered into a sweepstakes for a chance to win gift cards.

2. How can I participate in the RossListens survey?

To participate, visit, enter the 15-digit code found on your Ross purchase receipt, and answer the survey questions. Alternatively, you can enter the sweepstakes via mail without making a purchase by sending your details on a 3” x 5” card to the provided address.

3. What are the prizes for completing the survey?

Participants can win a $1,000 Ross Stores gift card as the grand prize or one of five $100 gift cards as a second prize.

4. How long does it take to complete the survey?

The survey typically takes about 3 minutes to complete.

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